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Why are my login credentials no longer working?

Did you create your account before July 15, 2026?

Erika's Lighthouse switched to a new website provider on July 15, 2026. Users who created accounts prior to this date will need to activate their account by using the Set New Password Request Form to set a new password (this is different from a password reset).

  1. Submit the Set New Password Request Form (linked above).
  2. Check your inbox for an email from Erika's Lighthouse Support.
  3. Check your spam or junk folder if you do not see the email.
  4. Follow the link in the email to set your new password.
Did you create your account after July 15, 2026?

Follow these steps to set your password:

  1. Check your inbox for an email with the subject line "Erika's Lighthouse Account: 1 Step Left, Please set your password."
  2. Check your spam or junk folder if you do not see it.
  3. Follow the link in the email to set your password.

If you believe you have completed the steps above and still cannot access the Resource Portal, please submit a Tech Support ticket. 

Why can't Erika's Lighthouse set my password for me?

Security notice: For security purposes, Erika's Lighthouse cannot manually set passwords on your behalf. All users must receive a password-setup email directly from our system and set their own password.