Why are my login credentials no longer working?

If you created an account prior to July 15, 2026: Erika's Lighthouse switched to a new website provider on July 15, 2026. Users that created accounts prior to this date will need to activate their account by using the Set New Password Request Form to set a new password (this is different from a password reset).

This email will be sent from Erika's Lighthouse Support — be sure to check your spam folder if you don't see it.

If you created an account after July 15, 2026: Check your inbox for an email with the subject line with the subject line "Erika's Lighthouse Account: 1 Step Left, Please set your password." You must use the information in that email to set your password.

If you believe you have completed the steps above and still cannot access the Resource Portal, please submit a Tech Support ticket.